Pivot, the lifestyle hotel operating entity of Davidson Hospitality Group, will complete the guest experience in 2023, said Rick Colangelo, executive vice president.
According to Colangelo, many hotel management companies are moving into the lifestyle hotel segment because it has become a highly desirable space for today’s travelers.
Despite increasing competition in the space, Pivot has been diligent about how to differentiate its team and facilities. Pivot was founded in 2016 and has a portfolio of 35 hotels.
“Perpetuating the mission from when Pivot was first founded in 2016, our lifestyle division continues to thrive thanks to our esteemed operators. Execution makes a real difference. What we do is take the best and incorporate our “servant leadership.” “It’s about creating a culture that transforms our hotels into best-designed properties with great restaurants, bars and nightlife, but most importantly, heartfelt and connected service to our guests,” he said in an email. mentioned in. “We strive to build emotional connections. We create, excite and energize guest experiences as a way to benefit our owners. We are a revenue-driven company. ”
Colangelo said he is most proud of how his team manages the company’s financial stewardship responsibilities to hotel owners and maximizes their investments.
Many of Pivot’s owners have been forced to recapitalize and reorganize this year. Pivot leveraged his expertise to optimize performance across all aspects of owners’ properties, including revenue and revenue and guest satisfaction, he said.
“We have introduced new programs to ensure our lifestyle portfolio continues to thrive, including the development of ‘Pivot Vibes’, which evaluates the overall expression and execution of a guest’s journey,” he said. said.
“Each property has a unique story to tell. At Pivot, we value that story and are inspired by every aspect of our work, from understanding the business to coaching our operational teams to creating authentic and memorable guest experiences. We rely on that story to give us that.” A “Pivot Vibe” that looks at everything from the atmosphere. [such as] The sight, the sound, the scent, the style, and even the service. [including] Guest interactions, such as staff presentations, signage, and amenities, are essential to elemental, detail-oriented presentations. Every touchpoint has a purpose,” he said.
In 2023, Pivot’s parent company, Davidson Hospitality Group, was one of two third-party hotel management companies tied for highest in overall guest satisfaction. The other company was Dimension Hospitality. Both companies received 725 points out of 1,000. Davidson now holds the top spot for the second year in a row.
“We have a unique skill set that others don’t have. Our team is a true lifestyle team that has spent their entire careers in the lifestyle and independent space and specializes in it thoroughly. It’s made up of style operators,” Colangelo said. “Our operating approach, with a deep-rooted passion for continuous innovation, will help these properties stand out in a sea of sameness.”
Pivot is a new addition to the portfolio in 2023. Wave Resort and The Bungalow Located in Long Branch, New Jersey. Additionally, a historic hotel in South Florida has been added, although it has not yet been officially announced.
The team is currently overseeing the transformation of the Florida Keys with the Islamorada Resort Collection. Amara Cay Resort, La Siesta Resort & Marina, Pelican Cove Resort & Marina and Postcard Inn Beach Resort & Marina.
In early 2023, Pivot introduced Alma, which reimagines the bar and lounge experience. Hotel Zachary Soft renovation completed in Chicago The Camby, Autograph Collection In Phoenix.
Colangelo said Pivot is always looking for new deals to complement its portfolio.
“In 2024, we will continue to focus our energies on driving the outstanding performance of our current portfolio. Our operating team is committed to strategic storytelling, greater leadership, responsive agility, and diversity. We are focused on improving the performance of our existing hotels through our integrated technology platform.”The business development team secures new deals for us,” he added.
Markets Colangelo wants Pivot to enter include leisure destinations such as Mexico and the Caribbean. He also sees an opportunity for recovery in some urban centers.
Pivot is the only third-party franchise operator for the 21c Museum Hotels brand, one of the first third-party operators for Kimpton Hotels & Restaurants, and one of the few third-party operators for Nobu Hotels.
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